Return Policy

Thank you for shopping with Sunset Daughters! We want you to be completely happy with your purchase. Please read our returns policy carefully.

Returns

We accept returns and exchanges on most items within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• It must be unused, unworn, and in the original condition.
• It must have the original tags, packaging, and labels attached.
• It must not be a final sale or non-returnable item (such as sale or discounted items).

How to Return or Exchange an Item

1. Contact Us: To initiate a return or exchange, please contact our customer service team at [your email address] or through the “Contact Us” section of our website. Include your order number and details about the item(s) you wish to return or exchange.
2. Prepare Your Return: Pack the item securely, ensuring it is in its original condition. Please include a copy of your receipt or proof of purchase.
3. Return Postage: Return postage is the responsibility of the customer, except in cases where the item is damaged, defective, or an error was made with your order. We recommend using a tracked delivery service to ensure your return is received safely. Please note, we cannot issue refunds for items that are lost in transit.
4. Refund Process: Once your return is received and inspected, we will notify you by email. If the return is approved, we will process a refund to your original payment method. Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.

Return Postage Details

• Return Shipping Cost: The customer is responsible for all return shipping costs unless the item is faulty or incorrect.
• Return Shipping Method: We recommend using a traceable shipping method (such as a tracked service) for your return, as we are not responsible for lost or missing returns. You can use any carrier of your choice to return the items to us.
• Email your tracking number to megan@sunsetdaughters.com.au

• Return Address:
  Sunset Daughters
  PO Box 463
  PAMBULA NSW 2549

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email address] with your order number and photographs of the damaged product. We’ll assist you with a replacement, exchange, or full refund, depending on the situation. We take extra care to check every item before posting orders and keep a record of each check as part of our quality procedure.

Contact Us

If you have any questions regarding returns or need further assistance, please don't hesitate to contact us:

Email:
megan@sunsetdaughters.com.au

Return Address:
Sunset Daughters
PO Box 463
PAMBULA NSW 2549

Compliance with Australian Consumer Law

Sunset Daughters adheres to the Australian Consumer Law (ACL), which provides you with certain statutory rights when purchasing goods. Under the ACL, you are entitled to a refund, repair, or replacement if the product you purchased:

• Is faulty or defective.
• Does not match the description or sample.
• Is not fit for the purpose for which it was bought.

If you believe your purchase does not meet these criteria, you are entitled to request a remedy under the Australian Consumer Law. This may include:

• A refund or replacement of the item.
• A repair of the item if possible.

If you are entitled to a remedy under the ACL, we will cover the cost of return postage for faulty or defective goods, and we will assist you with the process.